de777 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how de777 ("de777", "we", "us", "our") collects, uses, stores, shares, and protects personal information relating to players and visitors ("you", "your") who access or use the de777 website at https://de777.io and all associated services, features, and content (collectively, the "Service").

de777 is committed to handling your personal data with the highest standards of transparency, integrity, and security. This Policy is designed to help you understand exactly what personal information de777 holds about you and how that information is used in the delivery of our online betting and casino services to players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

By accessing the de777 platform, creating a player account, or using any feature of the Service, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this Policy, you must discontinue use of the Service immediately.

This Policy should be read in conjunction with de777's Terms & Conditions, which are available at de777.io/terms-conditions, and our Responsible Gaming Policy available at de777.io/responsible-gaming. Both documents are incorporated by reference into this Policy.

Data Controller

For the purposes of applicable data protection law, de777 is the data controller responsible for your personal information collected through the Service. As data controller, de777 determines the purposes for which and the manner in which your personal data is processed.

If you have any questions, concerns, or requests relating to your personal data or this Policy, you may contact de777's data support team using the contact details provided in Section 14 of this Policy. de777 will respond to all data-related enquiries within a reasonable timeframe and in no event later than 30 calendar days of receipt.

Information We Collect

de777 collects personal information through a number of channels in the course of providing the Service. The categories of personal information we collect are set out below.

3.1 Registration and Account Information. When you create a de777 account, we collect the following information: full legal name, date of birth, gender, residential address (including city, district, and postcode), email address, and mobile phone number. This information is required to establish and manage your player account, verify your identity, and communicate with you regarding your account activity.

3.2 Identity Verification Documents. In accordance with our obligations to prevent fraud and money laundering, de777 may request copies of identity verification documents including government-issued national identification cards (NID), passports, and utility bills or bank statements confirming your address. These documents are processed securely and retained only for as long as required by applicable legal obligations.

3.3 Financial and Transaction Data. de777 collects records of all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment method details (such as your bKash number, Nagad number, Rocket number, or Upay number), and transaction timestamps. We do not store full card numbers for Visa or Mastercard transactions; these are processed by our payment gateway partners under their own security certifications.

3.4 Gameplay and Betting Data. de777 records all gaming and betting activity conducted through your account, including games played, bets placed, outcomes, session durations, and wagering history. This data is used to provide the Service, resolve disputes, detect irregular activity, and fulfil responsible gaming obligations.

3.5 Technical and Device Data. When you access the de777 platform, we automatically collect certain technical information including your IP address, browser type and version, operating system, device identifiers, screen resolution, time zone setting (Bangladesh Standard Time, UTC+6), and pages visited within the Service. This information is used to optimise the delivery of the Service across different devices and to detect and investigate security incidents.

3.6 Communications Data. If you contact de777 via email, WhatsApp, or any other communication channel, we retain records of that correspondence including the content of messages, dates and times of communication, and any attachments provided. This data is used to resolve your enquiry and to improve our customer support services.

3.7 Cookies and Similar Technologies. de777 uses cookies and similar tracking technologies to collect information about your browsing behaviour within the Service. Please refer to Section 7 of this Policy for a detailed explanation of our cookies practices.

How We Use Your Information

de777 uses the personal information it collects for the following purposes:

• Account creation and management: To register your player account, verify your identity, and maintain the ongoing operation of your account on the de777 platform.
• Service delivery: To provide access to betting markets, casino games, live dealer tables, slot titles, and all other features of the Service.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods, and to maintain accurate financial records.
• Fraud and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other security threats. This includes monitoring transaction patterns and gameplay behaviour for anomalies.
• Responsible gaming: To identify patterns that may indicate problem gambling behaviour, to enforce self-exclusion and deposit limit settings, and to fulfil de777's responsible gaming obligations.
• Legal compliance: To comply with applicable legal and regulatory requirements, including identity verification, anti-money laundering (AML) checks, and retention of financial records.
• Customer support: To respond to your enquiries, resolve complaints, and maintain records of communications for quality assurance purposes.
• Service improvement: To analyse usage patterns, troubleshoot technical issues, and make informed decisions about new features and improvements to the de777 platform.
• Promotional communications: To send you information about bonuses, promotions, and special offers — but only where you have provided consent to receive such communications. You may withdraw your marketing consent at any time by contacting support.

de777 will not use your personal data for any purpose other than those listed above without first obtaining your explicit consent, unless required to do so by applicable law.

Legal Basis for Processing

de777 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and de777, namely the provision of online betting and gaming services under the Terms & Conditions you agreed to upon registration.
• Legal obligation: Processing is necessary to comply with applicable legal obligations, including identity verification requirements, financial record-keeping mandates, and anti-money laundering regulations.
• Legitimate interests: Processing is necessary for the legitimate interests of de777, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: For certain processing activities, such as the sending of promotional communications, de777 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Sharing Your Information

de777 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Your information may be shared in the following limited and controlled circumstances:

6.1 Payment Service Providers. de777 shares financial transaction data with payment processors including bKash, Nagad, Rocket, Upay, and card network processors to facilitate deposits and withdrawals. These providers process your data only as necessary to complete the relevant transaction and are bound by their own data protection obligations.

6.2 Identity Verification Partners. To fulfil our anti-fraud and AML obligations, de777 may share identity document data with regulated third-party identity verification providers. These providers are contractually required to process your data solely for verification purposes and may not use it for any other purpose.

6.3 Game Content Providers. Certain technical session data (such as a session token or player ID) may be shared with game content providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to facilitate the delivery of their games through the de777 platform. These providers do not receive your personally identifiable information such as your name or financial data.

6.4 Legal and Regulatory Authorities. de777 may disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where required to do so by applicable law, court order, or regulatory directive. de777 will notify you of any such disclosure where legally permitted to do so.

6.5 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of de777 assets, your personal data may be transferred to a successor entity as part of that transaction. You will be notified of any such transfer and the applicable privacy terms in advance.

Cookies and Tracking Technologies

de777 uses cookies and similar technologies (including web beacons and local storage objects) to enhance your experience on the platform, to remember your preferences, and to collect analytical data about how players interact with the Service.

7.1 Essential Cookies. These cookies are strictly necessary for the de777 platform to function correctly. They enable core functions such as session authentication, account security, and navigation. Essential cookies cannot be disabled without significantly impairing your ability to use the Service.

7.2 Functional Cookies. Functional cookies allow de777 to remember your preferences and personalise your experience, such as remembering your preferred language settings, display preferences, and recently accessed games. These cookies improve the usability of the platform but are not strictly essential.

7.3 Analytical Cookies. de777 uses analytical cookies to understand how players navigate and use the platform. This data — which is collected in aggregated, anonymised form — helps de777 identify popular features, detect technical issues, and make data-driven improvements to the Service.

7.4 Managing Cookies. You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the de777 platform. Detailed instructions for managing cookies are available in the help documentation of your browser.

Data Security

de777 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes the following:

• SSL/TLS encryption for all data transmitted between your device and the de777 servers.
• Encrypted storage of sensitive data fields including passwords, which are stored as one-way cryptographic hashes and are never stored in plain text.
• Access controls that restrict internal access to personal data on a strict need-to-know basis, with role-based permissions and audit logging.
• Regular security assessments and vulnerability testing of the de777 platform infrastructure.
• Incident response procedures that enable de777 to detect, contain, and report data security incidents in a timely manner.

While de777 takes all reasonable precautions to protect your data, no digital platform can guarantee absolute security. You also play an important role in maintaining the security of your account by keeping your login credentials confidential and notifying de777 immediately if you suspect any unauthorised access. Contact our support team at support@de777.io or via WhatsApp at +880 1700 000 777 if you have security concerns.

Data Retention

de777 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention principles apply:

• Active account data: Personal data associated with an active de777 account is retained for the duration of the account's active status and for a period thereafter as required by applicable legal and regulatory obligations.
• Financial records: Transaction records and financial data are retained for a minimum of five (5) years following the date of the transaction, in accordance with standard financial record-keeping requirements.
• Identity verification documents: Copies of identity documents collected for verification purposes are retained for the period required by applicable anti-money laundering regulations, typically five (5) years from the end of the business relationship.
• Communication records: Records of customer support communications are retained for a period of three (3) years from the date of the last communication, after which they are securely deleted or anonymised.
• Analytical and technical data: Anonymised or aggregated analytical data may be retained indefinitely as it does not constitute personal data and cannot be used to identify any individual.

Following the expiry of the applicable retention period, personal data is securely deleted, destroyed, or anonymised in accordance with de777's data disposal procedures. You may request early deletion of your personal data subject to the limitations described in Section 10.

Your Rights

As a de777 player, you hold the following rights in relation to your personal data. These rights may be subject to certain limitations where de777 is required to retain or process data to fulfil legal obligations.

• Right of Access: You have the right to request a copy of the personal data that de777 holds about you. de777 will provide this information in a structured, commonly used format within 30 days of receiving your verified request.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by de777 be corrected or completed. You may update certain account details directly from within your account settings, or contact support to request corrections to data you cannot update yourself.
• Right to Erasure: You have the right to request that de777 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing was unlawful. This right is subject to de777's legal obligation to retain certain data categories for defined periods.
• Right to Restriction: You have the right to request that de777 restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to request that it be transmitted to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where de777 relies on legitimate interests as the legal basis for processing. You also have the right to object to the use of your personal data for direct marketing purposes at any time, with no conditions attached.
• Right to Withdraw Consent: Where de777 processes your data on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact de777's support team by email at support@de777.io with the subject line "Data Rights Request", providing your full name, registered email address, account username, and a description of the right you wish to exercise. de777 will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.

Children and Minors

The de777 Service is strictly for adults aged 21 years and above. de777 does not knowingly collect, solicit, or process personal data from individuals under the age of 21. All registration forms include a mandatory date-of-birth field and we verify age eligibility during the identity verification process.

If de777 becomes aware that personal data has been submitted by or collected in relation to a person under the age of 21, that data will be deleted immediately and the associated account will be closed. Any deposits made by an underage player will be returned, and any winnings generated during the period of underage play will be forfeited.

If you are a parent or guardian and believe your child has registered on the de777 platform, please contact us immediately at support@de777.io so we can take appropriate action. de777 takes the protection of minors extremely seriously and cooperates fully with responsible gaming initiatives targeting underage gambling prevention.

Third-Party Services

The de777 platform integrates certain third-party services to deliver its full range of features, including game content, payment processing, and identity verification. When you interact with these third-party components, you may also be subject to the privacy policies of those third parties.

de777 exercises due diligence in selecting third-party service providers and requires them to maintain adequate data protection standards. However, de777 is not responsible for the privacy practices of third-party platforms, websites, or services that are not under our direct operational control.

The de777 website does not contain links to external third-party websites. All navigation within the de777 platform remains within the de777.io domain. This Policy applies solely to data collected by de777 through the de777.io platform.

Changes to This Policy

de777 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the features and functionality of the Service. When material changes are made, de777 will notify affected players by publishing a prominent notice on the platform and, where appropriate, by direct communication to the email address registered on your account.

The effective date displayed at the top of this document will be updated each time a revision is published. Your continued use of the Service after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically so that you remain informed about how de777 protects your personal data.

If you do not agree with the terms of a revised Privacy Policy, you must discontinue use of the Service and may request closure of your account in accordance with the Terms & Conditions.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data de777 holds about you, please do not hesitate to get in touch with our support team using the contact details below:

• Email: support@de777.io — use subject line "Privacy Enquiry" for data-related questions
• WhatsApp: +880 1700 000 777
• Operating Hours: 24 hours a day, 7 days a week
• Response Time: Email responses within 1–2 business days; WhatsApp responses typically under 3 minutes
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

For formal data rights requests (access, erasure, portability, etc.), please submit your request by email to support@de777.io with the subject line "Data Rights Request" and include your full name, registered email address, and a clear description of your request. de777 will acknowledge receipt within 5 business days and complete the request within 30 calendar days.